1. General 

1.1. These general terms and conditions (“Terms”) apply to all orders placed via www.kasthall.com and its associated pages (“Website”) by companies or other business entities (“Customer”). The agreement is concluded between the Customer and Kasthall Mattor och Golv AB, company registration number 556518-5880 (“Kasthall”). 

By placing an order, the Customer confirms that the purchase is made within the scope of business operations. 

These Terms, together with applicable Swedish law, including the Swedish Sale of Goods Act (1990:931), govern the agreement. The Consumer Sales Act and other consumer protection legislation do not apply. 

These Terms shall prevail over any purchasing terms or other standard terms invoked or applied by the Customer, regardless of whether such are referred to in orders, correspondence, or other documents, unless otherwise expressly agreed in writing between the parties. 

1.2. Kasthall reserves the right for items to be sold out and for any image or typographical errors on the Website, such as errors in product descriptions or technical specifications, incorrect prices, price adjustments (such as changes in supplier prices or currency fluctuations), or incorrect information regarding stock availability. 

1.3. The Website and all its content are owned by Kasthall or its licensors. The information is protected by intellectual property and marketing laws. This means that trademarks, company names, product names, images and graphics, design, layout, and information about products and services may not be copied or used without written consent from Kasthall. 

2. Our Products 

2.1. Kasthall offers two types of products: 

• Stocked products  
• Made-to-order products  

The applicable category is stated on each product page. 

2.2. As Kasthall’s products are made from natural materials, variations in dimensions may occur due to environmental factors such as humidity, temperature, and storage. Such variations within tolerances do not constitute defects. 

Applicable dimensional tolerances: 

• Woven rugs: ±5%  
• Tufted rugs: ±2%  
• Wall-to-wall carpets: ±3%  

3. Agreement and Order 

3.1. To make a purchase via the Website, the Customer must accept the Terms. By accepting the Terms, the Customer agrees to comply with them in full and confirms that they have read the information regarding personal data and consent to the processing of personal data and cookies in accordance with Kasthall’s Privacy Policy. 

3.2. A purchase agreement is concluded only when Kasthall has confirmed the Customer’s order and the Customer has received an order confirmation via email. Kasthall recommends that the Customer saves this confirmation for future contact with customer service. 

The Customer may withdraw their order until it has been confirmed by Kasthall. If withdrawn, Kasthall will refund any payments made. 

4. Customer Information 

4.1. When purchasing from the Website, the Customer will be asked to provide certain company details. The Customer confirms that all information provided is accurate and complete and is responsible for any incorrect information, and that the order is placed by an authorized representative. 

Information about Kasthall’s processing of personal data is available in the Privacy Policy, which forms part of these Terms. 

5. Prices, Fees and Payment 

5.1. Prices stated on the Website apply. Prices are exclusive of VAT, which will be added. Payment and shipping fees are not included and are stated separately. 

5.2. Payment shall be made in accordance with the terms specified in the order confirmation or otherwise agreed in writing. Unless otherwise agreed, payment is due within thirty (30) days from the invoice date. 

In case of late payment, Kasthall is entitled to charge default interest of 8% from the due date until full payment is made. Kasthall is also entitled to compensation for reminder fees and collection costs as provided by law. 

Kasthall reserves the right, after a credit check, to require advance payment or security prior to delivery. If the Customer fails to pay on time, Kasthall may withhold further deliveries. 

Objections to invoices must be submitted in writing within eight (8) days from the invoice date. Otherwise, the invoice is deemed accepted. 

6. Campaigns and Offers 

6.1. Kasthall may from time to time offer promotions on the Website with more favourable terms than these Terms. Such terms apply only during the campaign period and to specified products. 

Kasthall reserves the right to withdraw campaigns at any time. After withdrawal, these Terms apply without modification. Offers are valid while stocks last. 

7. Delivery and Transport 

7.1. In-stock items are normally delivered within the number of working days stated on the Website. Made-to-order products are delivered within 6–8 weeks unless otherwise agreed. 

7.2. Estimated delivery time is stated in the order confirmation, checkout, and/or product page. In case of delays, Kasthall will notify the Customer.  
Delivery dates are estimates only unless expressly agreed otherwise in writing. Seller shall not be liable for any delay in delivery and shall under no circumstances be liable for any direct, indirect, incidental, consequential or special damages, including loss of profit, loss of business, installation delay costs or any other costs arising out of or in connection with delayed delivery. The Buyer’s sole remedy in case of delayed delivery shall be to request delivery within a reasonable additional time. The United Nations Convention on Contracts for the International Sale of Goods (CISG) shall not apply.  

7.3. If the Buyer fails to receive delivery on the agreed date or otherwise fails to cooperate, delivery shall still be deemed completed. 

Kasthall may: a) store the goods at the Buyer’s risk and expense, or b) arrange transport to alternative storage. 

The Buyer shall compensate Kasthall for all related costs, including storage, insurance, handling, rescheduling, return freight, and administrative costs. 

Storage fees are charged at 1.0% of the invoiced net value per commenced week or actual cost, whichever is higher. 

The Buyer remains obligated to pay according to agreed terms regardless of delivery acceptance. 

8. Delivery Terms 

8.1. Delivery is made to the address provided by the Customer. 

8.2. Shipping costs are specified separately before checkout. Additional costs may apply if delivery cannot be completed as agreed. 

8.3. The Customer is responsible for recycling and handling packaging. 

9. Right of Withdrawal 

9.1. No right of withdrawal, cancellation, or return applies after order confirmation. 

10. Warranty 

10.1. In addition to statutory rights, Kasthall provides warranty from the date of the original
invoice, guaranteeing that standard products are free from
manufacturing defects and incorrect materials.
For woven and tufted rugs:
• Residential use woven and tufted: 10-year warranty.
• Commercial or public use wowen and tufted (e.g., retail, hotel, restaurant, office, showroom, common areas): warranty limited to 5 years.

Broadloom
Kasthall offers a product warranty on all wall-to-wall carpets.
The warranty period and coverage vary depending on the
specific carpet variant and are typically three (3) or five (5)
years. Warranty claims are assessed in accordance with
the applicable warranty conditions for the relevant carpet
variant, and documentation such as proof of purchase and
photos may be required.
This warranty applies under the condition that the product is
used correctly according to recommendations, care instructions, and product performance as stated in Kasthall’s product
datasheet. Normal wear and tear and changes resulting from
ordinary use do not constitute a product defect. This includes,
without limitation, shedding, pilling, flattening/compression,
shade or sheen variations, minor texture irregularities, and effects caused by dirt, moisture, sunlight, cleaning, or furniture.

WARRANTY LIMITATIONS
The warranty does not include damage to the Rug
resulting from:
• Misuse, negligence, accidents, or improper handling
and/or storage.
• Use for a purpose for which the Rug was not intended.
Usage not in accordance with technical/performance
specifications available on Kasthall’s website
• Incorrect or inadequate maintenance or care
• Client ́s alterations, repairs, or additional finish or treatment after delivery
• Transportation where the client is responsible for transportation
• Wear and tear and other external circumstances or causes beyond Kasthall’s reasonable control.

For permanently installed floors and carpets, Kasthall provides a warranty of five years to the original purchaser. Installation instructions must be followed, and installation must be carried out by a professional installer in accordance with Kasthall’s installation instructions for the specific product.

Care advice and installation instructions are available on Kasthall’s website.
The warranty does not cover changes or adaptations to the product carried out by third parties. Normal wear and tear,
dirt, the effects of extreme emperatures, outdoor use, or abnormal climate conditions are considered normal and not covered. The warranty also does not cover secondary sorting products. When placing an order for complementary products, color variations may occur, as natural materials such as wool and linen change over time.

11. Complaints and Transport Damage 

11.1. Damage must be reported within one week of receipt with photos and documentation. Kasthall may request return for inspection. Approved claims will result in repair or replacement. 

11.2. Visible transport damage must be noted on the delivery note and signed by the driver. Claims must be submitted immediately in writing. 

11.3. Kasthall covers return shipping for approved claims. 

12. Force Majeure 

12.1. Neither party is liable for delays or failures caused by events beyond reasonable control (“Force Majeure Event”), provided the affected party informs the other and takes reasonable mitigation steps. 

Examples include natural disasters, war, pandemics, strikes, supply shortages, transport disruptions, etc. 

Deadlines are extended accordingly. If the event lasts more than 12 weeks, either party may terminate the order, with payment due for completed work and incurred costs. 

Force majeure does not relieve the Buyer of payment obligations for delivered goods. 

13. Disputes 

13.1. The parties shall first attempt to resolve disputes through negotiation. 

If unresolved, disputes shall be settled by Swedish courts, with Borås District Court as the first instance. 

Swedish substantive law shall apply.